Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it - unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@jendora.com

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return-related questions, feel free to reach out to us at support@jendora.com

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and take the necessary steps to resolve it.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any concerns or questions about a specific item.

Unfortunately, sale items and gift cards are non-returnable.

Exchanges
The quickest way to get the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without needing to provide a reason. As with all returns, the item must be in the same condition as when you received it - unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, you will receive your refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@jendora.com