Privacy policy

Last updated: December 6, 2025

Jendora operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Jendora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

- Contact details including your name, address, billing address, shipping address, phone number, and email address.

- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

- Account information including your username, password, security questions, preferences, and settings.

- Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

- From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, manage your account, arrange for shipping, and create a customized shopping experience.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text message, or postal mail, and showing you online advertisements based on your previous activity on the Services.

- Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, detect fraud or malicious activity, and protect the safety of our users.

- Communicating with You. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

- Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate potential violations of our terms or policies, or as required by law enforcement.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment, and shipping).

- With business and marketing partners to provide marketing services and show you personalized advertisements.

- When you direct or consent to our disclosure of certain information to third parties.

- In connection with a business transaction such as a merger, sale, or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties located outside your country, as necessary to provide the Services.

To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information about children under the age of majority. If you are a parent or guardian and believe your child has provided personal information, please contact us so that we can delete such information.

Security and Retention of Your Information

While no security measures are perfect, we strive to protect your personal information. We recommend that you do not send sensitive information over insecure channels. We retain personal information for as long as necessary to fulfill our legal obligations, provide the Services, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information, including:

- Right to Access/Know: Request access to your personal information.

- Right to Delete: Request deletion of your personal information.

- Right to Correct: Request correction of inaccurate personal information.

- Right of Portability: Request a copy of your personal information or its transfer to another entity.

- Opt-Out of Sale/Sharing: Opt-out of having your personal information sold or shared for targeted advertising.

For additional rights available to you based on your location, please refer to the relevant laws in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on this website and update the "Last Updated" date accordingly.

Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Email: support@jendora.com

Address: Jendora, 341 S Trumbull Ave, Chicago Illinois 60624, USA